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Processing RepairLink Shop Transactions
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Using the Event Log to Track Order Progress in RepairLink Shop
KB Article #7499 RepairLink Shop's Event Log feature displays time stamps and details of all the events that occur...
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Submitting an Automotive Order in RepairLink Shop
KB Article #2587 RepairLink Shop is an Original Equipment (OE), online parts ordering solution designed for the in...
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Ordering International/IC Bus Truck Parts in RepairLink Shop
KB Article #4836 RepairLink Shop allows you to conveniently order International and IC Bus truck parts from U.S./C...
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Viewing VIN Recall Information in RepairLink Shop
KB Article #6769 If a VIN has a recall notice on it, a VIN recall alert will appear for the vehicle in RepairLink ...
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Adding Parts by Part Number in RepairLink Shop
KB Article #2729 As a parts buyer, you can use the full capability of RepairLink Shop to find and add parts to you...
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Viewing and Managing Sent Orders in RepairLink Shop
KB Article #2602 Orders that you have submitted to your dealers can be found on the Orders/Cart Management window....
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RepairLink Shop: Selecting Order Delivery Options
KB Article #6526 RepairLink Shop allows users to select a delivery option when ordering parts from a dealer. Deliv...
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Cancelling Your On-Demand Delivery in RepairLink Shop
KB Article #6630 Scheduled on-demand deliveries can be quickly cancelled within RepairLink Shop if needed. T...
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Using the Re-Order Feature in RepairLink Shop
KB Article #4782 RepairLink Shop allows you to save repeating orders so you don't have to spend the time re-typing...
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Supersession Availability in RepairLink Shop
KB Article #4916 Changes to the design, form and function of parts may require manufacturers to replace (supersede...
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OE and Value Line Part Branding in RepairLink Shop
KB Article #4227 RepairLink Shop is continually expanding to include OEM-authorized value line part brands! To fac...
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Uploading a Parts List to RepairLink Shop
KB Article #4779 RepairLink Shop allows you to import a list of parts and send them directly to your deale...
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Deleting/Archiving RepairLink Shop Orders
KB Article #2592 Once an order has been placed with a dealership, it cannot be archived or deleted. Note: Unsent ...
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Viewing VIN Attributes in RepairLink Shop
KB Article #2590 VIN-specific attributes, including Regular Production Option (RPO) codes, for the vehicle you are...
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Dealer Pricing/QOH Does Not Display in RepairLink Shop
KB Article #2611 When searching for parts to add to your shopping cart in RepairLink Shop, you may see part pricin...
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Printing Illustrations in RepairLink Shop
KB Article #2631 After selecting your vehicle and searching for parts, detailed illustrations or parts lists data ...
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Printing Order Details in RepairLink Shop
KB Article #2633 After submitting your orders, you can view your sent order details and print it. To print order ...
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Hiding Your Price from Your Customer in RepairLink Shop
KB Article #2731 When you view your shopping cart or sent order details, parts listed will display the list price ...
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Canceling a RepairLink Shop Order
KB Article #2676 Once an order is submitted to a dealer, it cannot be cancelled in RepairLink Shop. You must conta...
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Parts Not Found or Illustrations Unavailable in RepairLink Shop
KB Article #2743 To troubleshoot missing parts or illustrations... To locate missing parts for Stellantis (Chrysle...
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Parts Numbers Do Not Display in RepairLink Shop
KB Article #3063 In accordance with manufacturers' requirements, part numbers do not display in RepairLink Shop se...
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RepairLink Shop: Invalid VIN Error
KB Article #2975 If an Invalid VIN error message displays after typing in a Vehicle Identification Number (VIN) ...
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Parts Display No Pricing or Availability / Part Number NA, NR, NSS, OS or NPI in RepairLink Shop Cart
KB Article #3546 Parts returned in search results or selected in illustrations that contain the abstract part numb...
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Finding the RepairLink Order Number / Transaction ID in RepairLink Shop
KB Article #3124 A RepairLink Order Number (also known as the RLM transaction number) is an identifier that is gen...